UK-wide. Pay on arrival.

1. Scope of this delivery information

This page explains how Omega-3 Triple is dispatched, the estimated delivery times for each region of the United Kingdom, how our pay-on-delivery process works, and a summary of your right to return an order. It applies to every order placed through dolvent.info or confirmed by telephone with Dolvent Health Ltd, 18 Waterloo Street, Glasgow, G2 6AY. For full detail on cancellation and refunds, please see our Returns Policy, which takes precedence over this summary on the subject of returns.

2. How dispatch works after confirmation

Once a member of our team has confirmed your order by telephone, Omega-3 Triple is typically dispatched within one to two working days from our Glasgow distribution point. You will not be charged, and no card details are requested, until the moment the courier collects payment on delivery. If any part of your address or contact details needs correcting before dispatch, we will contact you by telephone using the number provided on your order request, so it is important that this number is accurate and reachable during our working hours.

3. Estimated delivery times by region

Delivery times vary by region due to the distances involved and the courier networks available in each part of the United Kingdom. The table below sets out our current estimates, which are reviewed regularly against actual courier performance.

Delivery times are estimates and may vary during busy periods. Working days are Monday to Friday, excluding UK public holidays.

4. Factors that can affect delivery times

The estimates in section 3 assume normal courier network conditions. Delivery may take longer than usual during periods of high demand, such as around public holidays, or in the event of severe weather affecting road or ferry routes to island and rural addresses. Remote postcodes in the Highlands and Islands, and certain rural areas of Northern Ireland, may occasionally require an additional working day beyond the ranges shown above. Where we become aware of a significant delay affecting your order, we will attempt to notify you by telephone or text message using the contact number you provided.

5. Packaging and discretion

Omega-3 Triple is dispatched in plain, unbranded outer packaging that does not disclose the contents to anyone other than the recipient, and delivery paperwork refers only to Dolvent Health Ltd rather than describing the product. This approach is standard for all orders and is not an additional service that needs to be requested. The capsules themselves remain sealed inside their original container within the outer packaging until you choose to open them.

6. Paying the courier on delivery

When your parcel arrives, the courier will collect payment directly from you by cash or by card, using a secure handheld payment device where card payment is selected. You do not need to have exact change ready, since most couriers carry devices capable of processing card payments and, where cash is preferred, can typically provide change. If you are not available to accept delivery and pay at the first attempt, the courier will normally leave a card with instructions for rescheduling or collection from a local depot.

7. What happens if you are not home

If nobody is available to accept the parcel and make payment at the time of the first delivery attempt, our courier partners will generally attempt delivery again on the next working day, or leave instructions for you to arrange a more convenient time or collect the parcel from a local depot within a set number of days. If a parcel remains uncollected beyond the period specified by the courier, it may be returned to us, in which case we will contact you to discuss whether you would like it redispatched or the order cancelled.

8. Order tracking and updates

Once your order has been dispatched, we aim to provide a tracking reference by text message or telephone call where the courier service supports it, so that you can anticipate the delivery window. If you have not received an update within the estimated delivery time shown in section 3, please contact our customer service team on +44 141 389 4910 or at [email protected] and we will investigate the status of your parcel with the relevant courier partner.

9. Returns summary

You have fourteen calendar days from the date you receive your order to notify us that you wish to cancel it under the Consumer Contracts Regulations 2013, without needing to give a reason, and a further fourteen days to return the product once you have told us. Because Omega-3 Triple is a sealed food supplement, this right does not apply once the seal on the capsule container has been broken, for hygiene reasons permitted by law, except where the product is faulty or not as described. Full detail on how to request a return, the refund timescale, and your rights for faulty goods is set out in our Returns Policy.

10. Contacting us about a delivery issue

If your order has not arrived, has arrived damaged, or you need to change your delivery address before dispatch, please contact us as early as possible by telephone on +44 141 389 4910 during our hours of Monday to Friday, 9:00 to 17:30, or by email at [email protected] at any time. We aim to acknowledge delivery-related enquiries within one working day and to resolve straightforward issues, such as rescheduling a missed delivery, within a further two working days wherever the courier network allows.

11. Changes to this delivery information and revision history

We review delivery times and costs periodically to reflect actual courier performance and network changes. The table below records the substantive versions of this page published to date.