Real people. Real hours. No maze.
Dolvent Health Ltd is based at 18 Waterloo Street, Glasgow, G2 6AY, Scotland, and our small customer service team handles enquiries directly rather than routing them through automated menus. This page lists every way to reach us, what to expect after you do, and how long each type of enquiry typically takes to resolve.
1. Ways to reach us
The table below sets out our main contact channels together with a realistic response time for each, so you can choose the method that suits your query best.
| Channel | Details | Typical response time |
|---|---|---|
| Telephone | +44 141 389 4910, Mon–Fri 9:00–17:30 | Answered live during opening hours |
| [email protected] | Within one working day | |
| Post | Dolvent Health Ltd, 18 Waterloo Street, Glasgow, G2 6AY | Within five working days of receipt |
| Order-related queries | Reply to your confirmation call or email with your name and phone number | Within one working day |
2. Before you contact us
A short amount of preparation can help us resolve your query on the first contact, particularly for order-related questions where our team will need to locate your details in our system quickly.
- Have the name and phone number used on your order request ready, since we do not use order numbers or online accounts.
- Note the approximate date you submitted your order or received a confirmation call.
- If your query relates to delivery, check our Delivery page first for regional estimates, as this answers many common questions.
- If your query relates to returns, have a note of the condition of the pack and whether the seal has been opened.
3. What happens after you get in touch
- You contact us by phone, email or post using the details above.
- A member of our team records your enquiry and, for anything requiring investigation, allocates it to a named colleague.
- We respond with either a direct answer or a request for any further detail we need.
- For unresolved matters, we provide an expected timeframe for a full response rather than leaving you without an update.
4. Opening hours and availability
Our telephone line is staffed Monday to Friday, 9:00 to 17:30, excluding bank holidays in Scotland. Calls outside these hours will not be answered, so if your matter is not urgent we recommend emailing instead, since our email inbox is checked at the start of each working day and again in the afternoon. During particularly busy periods, such as immediately after a large delivery batch, response times may extend slightly beyond the figures shown in the table above, and we will let you know if this is expected to affect your enquiry.
5. Enquiries about this website
If your question relates to how dolvent.info handles personal data, cookies or your rights under UK data protection law, please see our Privacy Policy and Cookie Policy first, since many questions are answered there in detail. For anything not covered by those documents, you are welcome to email [email protected] directly and mark your message for the attention of the Data Protection Contact.
"We keep our contact process deliberately simple: no ticket numbers, no automated queues, just a small team who read every message and pick up the phone during our published hours."
6. Visiting our registered office
Our registered office at 18 Waterloo Street, Glasgow, G2 6AY is used for correspondence and company registration purposes. We do not operate a public retail counter or showroom at this address, so we ask that you contact us by phone or email in advance of any visit, and we do not provide a map embed on this page in order to keep the site lightweight and to avoid sharing visitor data with third-party mapping services.